Trading conditions

General information
Not all items can be included in our online catalog, but we undertake to source virtually everything within the electronics industry.
Please note that there may be minor price increases if individual backorders must be procured immediately and therefore cannot be ordered at the same favorable price.
If it is very important that an item corresponds to the picture, contact us to have this confirmed.

Order
Can be done by phone, mail or online. The phone is open Monday-Friday between 8:00 and 16:00.
Our online shop is open 24/7 and is a fast, secure and easy way to search for information and order goods from us.
In addition to sales, we provide consultancy, manufacture teaching accessories, etc. We provide trained and professional service, guidance and consultancy.

Payment
Account customers and customers who order with an EAN number: 20 days net from the invoice date.
All VAT-registered companies/institutions can normally be set up as an account customer. Send an e-mail to EL-SUPPLY, with information about the CVR number/EAN number and all address information. We will send an e-mail back with the login and password for the website.
You can also apply for an accaount on our website.
In cases where we have to take home special components in large numbers, it may happen that we require an advance payment of 50% of the invoice amount. As a rule, there is no right of return for account customers and customers who order via EAN number. (B2B customers)

Private sales and sales to non-account customers
You can use card payment or Mobilepay. We do not charge fees for card payments at el-supply.dk. Card payments or Mobilepay is only withdrawn from the card when the item is dispatched.
Stamps are not accepted as payment. Special components can only be collected upon prepayment.

Prices
All prices can be displayed incl. or excl. VAT. This is selected from the top menu on the right Private | Business.
Shipping costs are added to this. For account/EAN invoices, we reserve the right to charge an invoicing fee of DKK 25.00 for orders below DKK 100.00 net. This fee is only charged for cash sales and not for online orders.

We reserve the right to change prices in line with external price/rate changes.
Extra discounts: given in several cases. Eg. in the case of agreements, larger deliveries, delivery agreements, etc.

The prices apply, unless otherwise stated, for 1 piece. For items by the meter (cables etc.), unless otherwise stated, the price per meters.

We do everything we can to combine good service with cheap prices. We constantly review our prices and also correct the prices downwards. If you find a price where we are more expensive than comparable suppliers, please contact us. Maybe our price needs to be adjusted.

Delivery
EL-SUPPLY uses PostNord to send your goods.

When sending parcels, a distinction is made between private and business parcels. Private packages delivered to your address cost DKK 75 incl. VAT. Private parcels delivered to the nearest postal delivery or parcel box, where you then have to collect the shipment yourself, cost DKK 55 incl. VAT. If you order for delivery to a business address, the price is DKK 62 (incl. VAT).

Account customer orders and orders with an EAN number are subject to the applicable shipping cost.

Orders placed before 12:00 is normally sent the same day, if the goods are in stock. Our shipments are mostly out the day after ordering east of Storebælt, and after two days west of Storebælt.
We do not accept responsibility for delays caused by others.

Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us.

The cancellation period expires 14 days after the day you receive your item, or get physical possession of the last item, in the case of an agreement for several different items ordered in one order and delivered individually.

If the item consists of several lots or parts, the cancellation period expires 14 days after the day you receive the last lot or the last part in physical possession.

You must notify us within 14 days of receipt that you wish to cancel your purchase. The notice must be given to:

ELECTRICAL SUPPLY APS
Industrivej 2
3730 Nexø
Tel: 5649 4444
salg@el-supply.dk

or by using the standard cancellation form. In your message, you must make us clearly aware that you wish to exercise your right of withdrawal.

You must send your order back to us without undue delay, and no later than 14 days after you have notified us that you wish to cancel your purchase. You bear the risk for the goods from the time of delivery of the goods.

You cannot undo it by simply refusing to receive the item without clearly notifying us of this at the same time.

If you have purchased several items from EL-SUPPLY, you have the option of returning one or more items, even if they were purchased under one order. Please note that you will not get the delivery costs back if you regret part of your purchase.

If you have obtained a volume discount and subsequently regret part of the purchase and no longer meet the condition for obtaining the volume discount, you will no longer be entitled to the value of the discount.

As a rule, there is no right of withdrawal for account customers and customers who order via EAN number. (B2B customers)